Dear all,
I'm working on otrs 3.3, I'm trying to config a filter with CustomerID = null in a Notification Event. Is it possible with regex? Do you have any idea about please help
Thanks
Vu Nguyen
A filter with no customer in notification event
Moderator: crythias
-
ndhvu275
- Znuny advanced
- Posts: 139
- Joined: 06 Nov 2012, 09:02
- Znuny Version: 3.x, 4.x and 5.x
- Real Name: Vu Nguyen
- Company: INFOdation
- Location: Netherlands
- Contact:
A filter with no customer in notification event
OTRS 3.x, 4.x on CentOS/Windows
MySQL database
External customer backend with MySQL, MSSQL
Customization
MySQL database
External customer backend with MySQL, MSSQL
Customization
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: A filter with no customer in notification event
in general, you shouldn't be able to create a ticket without a customerID, even if the customer doesn't have one, it defaults to email address.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
Miskra
- Znuny newbie
- Posts: 3
- Joined: 03 Sep 2013, 16:32
- Znuny Version: 3.2.7
- Real Name: Marcin Iskra
Re: A filter with no customer in notification event
Sorry to enter not my Topic, but I have similar issue. Is the above true also for creating Tickets via SOAP and Web Service? If customer does not exist, will e-mail address be treated as Customer ID or will Customer ID be left as null?crythias wrote:in general, you shouldn't be able to create a ticket without a customerID, even if the customer doesn't have one, it defaults to email address.
-
ndhvu275
- Znuny advanced
- Posts: 139
- Joined: 06 Nov 2012, 09:02
- Znuny Version: 3.x, 4.x and 5.x
- Real Name: Vu Nguyen
- Company: INFOdation
- Location: Netherlands
- Contact:
Re: A filter with no customer in notification event
Hi,
I did it by a customization. You can go to file /opt/otrs/Kernel/Ticket/Event/NotificationEvent.pm, let make a filter "no customer" in it
Vu Nguyen
I did it by a customization. You can go to file /opt/otrs/Kernel/Ticket/Event/NotificationEvent.pm, let make a filter "no customer" in it
Vu Nguyen
OTRS 3.x, 4.x on CentOS/Windows
MySQL database
External customer backend with MySQL, MSSQL
Customization
MySQL database
External customer backend with MySQL, MSSQL
Customization