changing all ticket’s priority

[kalyana1315]

hi all

The ticketing tool seems to be changing all ticket’s priority to “Low” by default. This is true even if a high priority ticket is raised. This leads to all future ticket notifications to show “Low” priority ticket, irrespective of the priority it was raises with.

please help any one this issue

i am try to change code???????

<script type="text/javascript">//<![CDATA[
$('#TypeID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#Compose'), 'AJAXUpdate', 'TypeID', [ 'ServiceID', 'SLAID', 'NewOwnerID', 'OldOwnerID', 'NewResponsibleID', 'NewStateID', 'NewPriorityID', $Data{"DynamicFieldNamesStrg"} ]);
});

???

above code what action affecting, anyone know???

[wurzel]

Hi,

see sysconfig for default priority.
you have changed the default priorities or renamed them? Then you'll have to check sysconfig.
There is no need to change codes for this.

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