Admin Notification to Group Members not working

[melpheos]

Hi everyone,

We need to send administrative maintenance mail to all our customer so Admin Notification seems to be the way to go but OTRS is not doing anything.

I have of course checked the option "Also send to customers in group" and customer in the TEST group i have created (myself) is valid.
I have to select a user in the first box because otherwise i will get an error message "Select at least one recipient"
This selected user (admin) will receive the email.

I have also changed the access right of the user to R/O and R/W and test all combination in the Admin Notification screen with no luck.
There is nothing in the logs regarding an issue (debug activated)

I suppose i'm missing something but i dont really see what.

There is only one thread regarding this issue but it's for an older version and the change described in the thread are already implemented in the code on the module and .pm files.

If anyone knows what to do, that would be very very helpfull

Thanks in advance

[melpheos]

Can i get some love

No one is interested in this topic or is it working for everyone but me ?

[crythias]

OTRS isn't an email application. There's not a practical way to send email to all your customers.

[melpheos]

Hi,

thanks for the feed back.
The thing is that you are supposed to be able to send message via Send message to group members with "Also send to customers in groups:" checked in Admin notification, Create Administrative message. At least, this is what the documentation says.
Even if it's not the primary role of OTRS, i dont see why it would not be possible for OTRS to gather the email address listed in a group of customer and put it in BCC and send the mail without creating a ticket.
It seems pretty easy to implement and looks to be a normal functionnality for a ticketing application which primary purpose is to reply to query from customers

[crythias]

looks to be a normal functionnality for a ticketing application which primary purpose is to reply to query from customers

The primary purpose might be to reply to customers, but the tracking is per customer.

Open SQL Box from the admin and
select email from customer_user
remove the limit
change to csv
download list
use your mail client to send an email.

[melpheos]

Well i guess this is what we have to end up with.
Too bad the option is there but not working.