I am setting up a new system and am new to OTRS. When i try to reply to a customer ticket and select "empty response" the To: field doesn't auto populate. the Ticket::Frontend::ComposeAddCustomerAddress field is set to "Yes and the ticket is of type Customer-email-external.
Where should I look to adjust the system to auto populate the To: field in a manual reply to the ticket?
-Paul
otrs 3.2.10
centos 6.3
Customer Reply. To: no customer email address
Moderator: crythias