How do I hide the "To" field in my Ticket details screen?

abar43 · Post by **abar43** » 22 Oct 2013, 17:52

Can someone please help me figure out how to hide the "To" field (which shows the System Email Address Display Name) in my Ticket details screen as shown in the attached screen -shot below?
I am using OTRS::ITSM 3.0.5 on a windows server
Any assistance would be highly appreciated.
Thanks in advance

yuri0001 · Post by **yuri0001** » 22 Oct 2013, 18:24

Hi!
You can try to disable it in module AgentTicketZoom.dtl. It's no way to disable it in SysConfig as I know.

abar43 · Post by **abar43** » 23 Oct 2013, 02:19

Thanks a million yuri0001
I was able make to change in AgentTicketZoom.pm
by removing "To" from the list of fields included on line 1668

Was:
for my $Key (qw(From To Cc)) {

I changed it to:
for my $Key (qw(From Cc)) {

Again, your help is much appreciated

Znuny Open Source Ticketsystem

How do I hide the "To" field in my Ticket details screen?

How do I hide the "To" field in my Ticket details screen?

Re: How do I hide the "To" field in my Ticket details scree

RESOLVED! - How do I hide the "To" field in my Ticket detai