LDAP connectivity with OTRS...Better or not ?

[GMunjal]

Hi,

We have implemented OTRS with LDAP connectivity for Agent and customers.

Can you please suggest if this good one to authenticate using LDAP or not?
Is it any way if admin/Agent can change the agent/Customer data even after connected with LDAP ?
Only Agents and Customers can authenticate with LDAP or even Admin can also log on using LDAP authenticate ?

Regards,
Gaurav Munjal

[wurzel]

Hi,

LDAP is a read only source. You can implement it without problems for Authentification.
You set the permissions in OTRS, you can define who may logon. Read Perl::LDAP Documentation for more information.

Flo

[GMunjal]

Thanks for the suggestion.