Hi,
When viewing a ticket's details in OTRS, there is a table listing
Articles numbered starting from 1. Selecting an article
displays it (or you can display all of them at the same time).
How does one programatically get the currently selected ArticleID?
or alternatively
How do I add a new menu item next to the ones in the Article table?
Where it has "Forward | Bounce | Split | Print | Reply: | Reply All:"
The "Print" option there has the article ID as part of its link.
So I wish to create a custom menu item there with similar details.
Thx.
EDIT: For OTRS Version 3.2.x.
EDIT: I've gone with creating a Frontend Module with my required functionality and modifying the OTRS source code in Kernel/Modules/AgentTicketZoom.pm during package installation with <CodeInstall>/<CodeUninstall>