When a notification is created on a master ticket, the same notification is created on the slave ticket. Our problem appears when the customer name is on the notification, the slave ticket customer, receives a notification with the name of the master ticket, not with its name.
How can we solve it?
Many thanks
[SOLVED] Master slave notifications
Moderator: crythias
[SOLVED] Master slave notifications
Last edited by dcorbera on 30 Oct 2013, 15:19, edited 1 time in total.
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
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crythias
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Re: Master slave notifications
It makes sense that it notifies based upon the ticket that generates the notification.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Master slave notifications
Then we make notifications have no information on ticket, number, customer name ...
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3