Problem with Forward Attachments

[schimmelpfeng]

Hello all,

Im having a problem with otrs 3.1.4
When my agents forward one ticket with attachments (imageXX.jpg), this attachment just disapear, all the other attachment files still there (*.pdf, *.doc, etc).
If one ticket have a more than one file attached (file.pdf, file.doc, image01.jpg) , everything appears nice, only image01.jpg disapear.
Following the ScreenShot in attachment.

attachment1.jpg

attachment2.jpg

Anyone know why this happens?

[jojo]

please upgrade to the latest version of 3.1 (3.1.

[schimmelpfeng]

Thanks for reply jojo

This is a bug in 3.1.4?

[schimmelpfeng]

Ok, i can solve the problem, without update to the new version.
Thanks again.

[risker]

Would you mind to tell how you solved that problem?

[schimmelpfeng]

Ok. Sorry about that!!

I edited the otrs/Kernel/Modules/AgentTicketForward.pm

I search for image and edit:


# remove unused inline images
my @NewAttachmentData;
for my $Attachment (@AttachmentData) {
my $ContentID = $Attachment->{ContentID};
# if ( $ContentID && ( $Attachment->{ContentType} =~ /image/i ) ) {
if ( $ContentID && ( $Attachment->{ContentType} =~ /some_name_here/i ) ) {
my $ContentIDHTMLQuote = $Self->{LayoutObject}->Ascii2Html(
Text => $ContentID,
);#


and here.

# show attachments
for my $Attachment ( @{ $Param{Attachments} } ) {
if (
$Attachment->{ContentID}
&& $Self->{LayoutObject}->{BrowserRichText}
&& ( $Attachment->{ContentType} =~ /some_name_here/i )
# && ( $Attachment->{ContentType} =~ /image/i )
)

I hope nobody try to attach file with som_name_here

Thanks for all, and sorry for dalay

[pensions2c]

Thank you for this solution
it works also with otrs 3.2.9

is it normal to correct the code ?
what about the 3.3 version ?

[pensions2c]

Hi,

I am now using the 3.2.11 version and it is the same problem !!!!

Attachment of jpg does'nt work,
except if i use a text editor and delete the content-id line in the source of the message before using otrs.

Is it possible to do something (cleaner) !

Thank you

MD

[jojo]

open a bug. or use another mailclient

[reneeb]

Maybe it's fixed with https://github.com/OTRS/otrs/commit/b1d ... 14d3e00199