Navigation icon bar missing

[mattschwartz01]

Hello, I'm using a brand new install of OTRS 3.2.11 on CentOS 6 x86_64. I've noticed that I don't have that navigation icon bar appearing on my screen in the upper left hand side like the screenshots in the manual. What could be the cause of this?

Thanks,
Matt

[mattschwartz01]

Everything else seems to work as I can create tickets and customers.

[wurzel]

Hi,

check your sysconfig options for these icons.

Flo

[mattschwartz01]

What particular part of the SysConfig do I need to look at? Also, I installed the OTRS ITSM stuff and I managed to get most of it installed w/o issue. These three modules errored out: ITSMChangeManagement, ITSMConfigurationManagement, and ITSMIncidentProblemManagement. Here is an example of the error for ITSMConfigurationManagement:

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Sun Nov 3 22:22:54 2013 Message: MySQL server has gone away, SQL: 'SELECT COUNT(DISTINCT(st.id)) FROM ticket st INNER JOIN queue sq ON sq.id = st.queue_id WHERE 1=1 AND st.ticket_state_id IN ( 6 ) AND st.ticket_lock_id IN (2,3) AND st.user_id IN (1) AND st.ticket_state_id IN (6, 7, AND st.until_time <= 1383506514 LIMIT 10000' RemoteAddress: 127.0.0.1 RequestURI: /otrs/index.pl Traceback (1391): Module: Kernel::System::TicketSearch::TicketSearch (OTRS 3.2.11) Line: 1799 Module: Kernel::Output::HTML::ToolBarTicketLocked::Run (OTRS 3.2.11) Line: 60 Module: Kernel::Output::HTML::Layout::Header (OTRS 3.2.11) Line: 1527 Module: Kernel::Output::HTML::Layout::ErrorScreen (OTRS 3.2.11) Line: 1221 Module: Kernel::Modules::AdminPackageManager::_InstallHandling (OTRS 3.2.11) Line: 1605 Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.2.11) Line: 700 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.11) Line: 863 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

Your assistance will be very much appreciated! OTRS is very impressive so far!

[mattschwartz01]

Okay, I figured out what went wrong with the ITSM stuff. I increased the max_allowed_packets in MySQL to be 20M as per the suggestion in the readme. All ITSM modules are installed but still no Navigation Icons in the upper left.

[jojo]

some of the symbols are dynamic. So they are just shown if needed (like number of locked tickets). Some others can be switched on via sysconfig (search for toolbar)

[mattschwartz01]

This worked perfectly! Thanks to everyone for their input!