pop-up message

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MarcoPBC
Znuny newbie
Posts: 28
Joined: 17 Oct 2013, 16:21
Znuny Version: OTRS 3.3
Real Name: Marco Cruz

pop-up message

Post by MarcoPBC »

Hi to all,

In for example Outlook, when we receive a new email message it is possible to appear a pop-up on the screen alerting that, so if we have the outlook minimized with this we have a notification that a new email have arrived.
I was thinking in a thing like this, for if I have my OTRS Dashboard web page minimized and I receive a new ticket I can be alert for that.
Someone have thought in a thing like this for OTRS? Is this implemented?

Hope I have explained my self correctly
Regards,
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: pop-up message

Post by jojo »

OTRS will send email notifications...

We can also develop such a tool for you
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
MarcoPBC
Znuny newbie
Posts: 28
Joined: 17 Oct 2013, 16:21
Znuny Version: OTRS 3.3
Real Name: Marco Cruz

Re: pop-up message

Post by MarcoPBC »

Hi,

About the email notifications I have it activated.

Do you have an Idea how to do this by pop-up?

Tips will be appreciated

Regards
MarcoPBC
Znuny newbie
Posts: 28
Joined: 17 Oct 2013, 16:21
Znuny Version: OTRS 3.3
Real Name: Marco Cruz

Re: pop-up message

Post by MarcoPBC »

Hello jojo,

Are you thinking in develop such a tool?

Best Regards,
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: pop-up message

Post by jojo »

we would be happy to develop such a tool for you as custom development
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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