Problem displaying tickets after upgrade to 3.2.11

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richym76
Znuny newbie
Posts: 12
Joined: 24 Oct 2013, 12:34
Znuny Version: 3.2.11

Problem displaying tickets after upgrade to 3.2.11

Post by richym76 »

Hi There.

I have just upgraded to 3.2.11 from 3.2.10.

My users use queue view (small settings) which usually displays up to 100 items per page. Since the upgrade only the 10 oldest items are being displayed. If you then click on "S" on the right hand side all the tickets are displayed correctly until you choose ticket view again from the drop down menu at the top.

Any help would be appreciated.

Thanks.
richym76
Znuny newbie
Posts: 12
Joined: 24 Oct 2013, 12:34
Znuny Version: 3.2.11

Re: Problem displaying tickets after upgrade to 3.2.11

Post by richym76 »

Hi.

Has anyone else had this issue as I need to resolve this asap.

Thanks.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Problem displaying tickets after upgrade to 3.2.11

Post by jojo »

No, never had this issue.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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gars
Znuny newbie
Posts: 9
Joined: 30 Aug 2012, 23:50
Znuny Version: 3.2.11
Real Name: Guilherme A R Silva
Company: Rio Branco Alimentos SA

Re: Problem displaying tickets after upgrade to 3.2.11

Post by gars »

Hi,

Me too
jojo wrote:No, never had this issue.

But, try clear and reload cache:

<otrs home>/bin/otrs.DeleteCache.pl
<otrs home>/bin/otrs.LoaderCache.pl

Hope it helps you.

Bye
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