Number generator for specific ticket type

[GMunjal]

Hi,

We implement OTRS and in this we create new ticket type 'Special'.

In creating this type of ticket , it must assigned a system wide unique number like 00001 and customer name will be append with this.
For ex: I create a 'special' ticket type for customer ABC, then this will assigned a number like ABC00001 for first special ticket, for second ticket of this customer it will be increment and the number will be ABC00002.

For each special type ticket created , a number will be generated and assigned to this ticket.

Can anyone suggest us , how we can generate and assign this type of number system or this is possible or not in OTRS.

Thanks in advance.

Regards,
Gaurav Munjal

[wurzel]

Hi,

AFAIR it is not possible.

You can combine <OTRS_TICKET_TicketNumber><CustomerID> for example to create a unique value,
but you can not create a second unique number besides the OTRS Ticket Number without development

Flo

[GMunjal]

thanks for your reply.

So is it not possible to create a auto number generator/incrementor , using frontend or do changes in backend files.


Regards,
Gaurav Munjal

[GMunjal]

Can anyone tell the steps to do development for this unique number?

Thanks in Advance!

[wurzel]

Hi,

Read Perldoc and otrs developper book.

or the easy way:

goto www.otrs.com
http://www.otrs.com/buy/?lang=en

Flo