Sorry for stupid question but I new to OTRS and perl.
I need OTRS to send ticket data to remote system when new ticket is created.
What I did:
in the Web Service Management (OTRS as requester) I added an Invoker (Test::TestSimple), bind the TicketCreate event (not asynchronous).
What I get:
OTRS sends to remote system only one field - <TicketID>80</TicketID>
Debugger says:
Request Details:
$VAR1 = {
'TicketID' => '80'
};
what I have to do for OTRS sent all data including attached file?
Web service requester (empty data)
Moderator: crythias
-
- Znuny newbie
- Posts: 1
- Joined: 13 Nov 2013, 17:18
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Re: Web service requester (empty data)
you have to develop a new invoker
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com