i want that a group agent can't modify a ticket of another agent of same group without this locked.
Any solution?
Ticket permissions inside group
Moderator: crythias
Re: Ticket permissions inside group
hi,
ACL
Flo
ACL
Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
yesu
- Znuny newbie
- Posts: 9
- Joined: 13 Nov 2013, 12:59
- Znuny Version: OTRS 3.3.0.beta2
- Real Name: Jesus Lopez
Re: Ticket permissions inside group
some example please?
Re: Ticket permissions inside group
Hi,
can you search for your own, please?
http://doc.otrs.org/3.3/en/html/customization.html#acl
... but that may be, that you can not achieve your goal. The Ticket lock is IMHO no possible condition.
You may use organisational discipline on your agents
Flo
can you search for your own, please?
http://doc.otrs.org/3.3/en/html/customization.html#acl
... but that may be, that you can not achieve your goal. The Ticket lock is IMHO no possible condition.
You may use organisational discipline on your agents
Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.