Generic Agent Jobs not running

[SantaPe]

I created several Generic Agent Jobs to add SLA's to certain tickets. If I run the job everything goes well but they won't run automatically.
I put minutes to '10'
hours to '00'
and for days I selected all days.

--> this should make the job run every 10 minutes right?

I am running OTRS 3.2 on Windows Server 2008 R2. I think something must be wrong with my Cron jobs.
I checked the server and the CronW service is running. I don't know what else I could check.
I found out that I have to make sure "generic_agent-database.dist" is correct but I don't know what should be in htere.

I mostly find information on what to do in Linux environments.

[crythias]

10 means 10 minutes after the hour

[SantaPe]

Ok, well it should be ok if they only run once every hour.

The problem is that they don't run at all...

[reneeb]

Is the GenericAgent added in the crontab?

[SantaPe]

yes, I added this line to crontab.txt


*/15 6-20 * * 1,2,3,4,5 D:\Program Files (x86)\OTRS\StrawberryPerl\perl\bin\perl.exe D:\Program Files (x86)\OTRS\OTRS\bin\otrs.GenericAgent.pl

Do I need to move crontab.txt to one of the folders in there? (cron.daily, cron.monthly, cron.weekly)

[wurzel]

Hi,

maybe (!) it is your folder with spaces. I had issues with that. Try C:\OTRS and not C:\Program Files

Flo

[reneeb]

Good hint... It should be ok if you put the paths in "
"D:\Program Files (x86)\OTRS\StrawberryPerl\perl\bin\perl.exe" "D:\Program Files (x86)\OTRS\OTRS\bin\otrs.GenericAgent.pl"