Location /otrs, /customer not working

[brensly]

Hello!

I'm having trouble with the locations stated in topic.
Entering https://mydomain.com/otrs/ or https://mydomain.com/customer/ gives a 404 error and the apache error log says:

Code: Select all

[error] [client {IP}] Attempt to serve directory: /opt/otrs/bin/cgi-bin/

This would indicate that there is a problem with the DirectoryIndex parameter in apache2 config, right?

Entering https://mydomain.com redirects the user to https://mydomain.com/otrs/index.pl so that is fine.

Here is my /etc/apache2/conf.d/otrs.conf

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# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd.include.conf,v 1.18.2.3 2011/04/19 22:09:24 en Exp $
# --

# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
ScriptAlias /customer/ "/opt/otrs/bin/cgi-bin/"

# activate this if you are using an Oracle database
#SetEnv ORACLE_HOME /path/to/your/oracle/
#SetEnv ORACLE_SID YOUR_SID
#SetEnv NLS_LANG AMERICAN_AMERICA.UTF8
#SetEnv NLS_DATE_FORMAT 'YYYY-MM-DD HH24:MI:SS'

# if mod_perl is used
<IfModule mod_perl.c>

    # load all otrs modules
    Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

    # Apache::Reload - Reload Perl Modules when Changed on Disk
    PerlModule Apache2::Reload
    PerlInitHandler Apache2::Reload
    PerlModule Apache2::RequestRec

    # set mod_perl2 options
    <Location /otrs/>
#        ErrorDocument 403 /otrs/customer.pl
        ErrorDocument 403 /otrs/index.pl
        SetHandler  perl-script
        PerlResponseHandler ModPerl::Registry
        Options +ExecCGI
        PerlOptions +ParseHeaders
        PerlOptions +SetupEnv
        Order allow,deny
        Allow from all
    </Location>

    <Location /customer/>
        ErrorDocument 403 /otrs/customer.pl
#        ErrorDocument 403 /otrs/index.pl
        SetHandler  perl-script
        PerlResponseHandler ModPerl::Registry
        Options +ExecCGI
        PerlOptions +ParseHeaders
        PerlOptions +SetupEnv
      DirectoryIndex customer.pl
        Order allow,deny
        Allow from all
    </Location>

</IfModule>

# directory settings (admin)
<Directory "/opt/otrs/bin/cgi-bin/">
    AllowOverride None
    Options +ExecCGI -Includes
    Order allow,deny
    Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
    AllowOverride None
    Order allow,deny
    Allow from all
</Directory>

<IfModule mod_headers.c>
    <Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache">
        <FilesMatch "\.(css|CSS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>

    <Directory "/opt/otrs/var/httpd/htdocs/js/js-cache">
        <FilesMatch "\.(js|JS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>
</IfModule>

# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 4000

Any idea why the error occurs?

[crythias]

/otrs/index.pl = agent
/otrs/customer.pl = customer

You don't have index.pl as DirectoryIndex for /otrs/

We can't verify which url is providing problems for your error