Erro while loging in to OTRS Message: No UserID found for 'o

[sathisha]

Message: No UserID found for 'otrs@localhost'!

RemoteAddress: 192.168.210.42
RequestURI: /otrs/index.pl

Traceback (22663):
Module: Kernel::System::User::UserLookup (v1.126) Line: 796
Module: Kernel::System::Auth::Auth (v1.60) Line: 242
Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 202
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 44
Module: (eval) (v1.94) Line: 204
Module: ModPerl::RegistryCooker::run (v1.94) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.94) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

[jojo]

as the error is telling, there is no such user

[sathisha]

Hi ALL,

I AM getting this error while try to login for the first time

Please help me
----
ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Nov 14 22:50:19 2013

Message: No UserID found for 'otrs@localhost'!

RemoteAddress: 192.168.210.42
RequestURI: /otrs/index.pl

Traceback (25188):
Module: Kernel::System::User::UserLookup (v1.126) Line: 796
Module: Kernel::System::Auth::Auth (v1.60) Line: 242
Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 202
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 44
Module: (eval) (v1.94) Line: 204
Module: ModPerl::RegistryCooker::run (v1.94) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.94) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

Thanks in Advanve

[jojo]

there is no user called otrs@localhost

[crythias]

there is no user called otrs@localhost

as the error is telling, there is no such user

Just in case you need more information, 'otrs@localhost' doesn't exist in the customer_user table (root@localhost might).