Trigger event Dynamic field

[adminrd]

Hi,

I wanted to know if it's possible to have an event named "TicketDynamicFieldUpdate" ?

If yes, how can I configure it ?

Thanks in advance for your help,

Regards,

[crythias]

Yes, it's an event.

There's some older information here: viewtopic.php?f=60&t=10090

You'll want to react to TicketDynamicFieldUpdate_MyField (Browse Kernel/System/Event.pm)

[adminrd]

It works perfectly thanks
But
Now I wanted to keep the value of my dynamic field BEFORE the update. Is it possible ?

Regards,

[crythias]

It's possible that the old value might be in the ticket's history. Since we've already discussed two variables/DynamicFields, you can certainly reference the original when the second gets updated.

There is DynamicFieldValueObject->HistoricalValueGet

But I can't vouch for its validity for your purpose. There isn't any filter for the values you'll get.

[adminrd]

Now my problem is when I have multiple follow ups that arrived in the same ticket...
it is not possible using a postmaster filter to now the first follow up, second follow up value, etc.

[crythias]

What are you trying to do?

[crythias]

And .. you want an article dynamic field, not a ticket dynamic field.

[adminrd]

Yes, you're right, article dynamic field seems to be the appropriate response.

But I didn't succeed to get the article dynamic values in the search CSV. I have the column that appears in the CSV but it's blank.
And I configured the right thinks in Ticket::Frontend::AgentTicketSearch###SearchCSVDynamicField

So that's why I tried another way of having the values...

Regards,

[crythias]

You might need to enable Article Search.