Hi,
I want to disable attachment upload and delete functionality when customer clicks on the 'reply' button in CustomerTicketZoom. Please help me!
Thanks & Regards,
Gaurav
How to disable attachment upload and delete functionality
Moderator: crythias
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reneeb
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Re: How to disable attachment upload and delete functionalit
Delete the complete div with the id "AttachmentHolder" in Kernel/Output/HTML/Standard/CustomerTicketZoom.pm (https://github.com/OTRS/otrs/blob/rel-3 ... m.dtl#L260 up to line 292)
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GMunjal
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Re: How to disable attachment upload and delete functionalit
thanks for the reply. 
Can I also do this for a specific ticket type "ABC"?
Can I also do this for a specific ticket type "ABC"?
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reneeb
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Re: How to disable attachment upload and delete functionalit
Then you have to develop some javascript code...
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