Error on DropdownFromDB

[pedrotavares408]

Hello ,

I'm migrating a otrs from Windows to Linux and i have dynamic fields connected to my SQL Server to get data to them, but whem i go to this fields i have the error :
Error : Wrong Number of parameter please check settings


Can you help me please ?

Thank you very much

[crythias]

How would one be able to replicate your experience?

[pedrotavares408]

It's simple ,
I have installed the new OTRS in my CentOS machine and migrate my files and database from the old machine to my new machine.

I have instaled FreeTDS odbc and its working i use this obd in other part of OTRS and it's working fine.
So when i will see the configuration of my DropdownFromDB in tickets are it's seems like every thing fine , but in the query i have some '?' i thing that is the problem because i think that i need to define the paremetrs for the querie but i dont know how to do it .

Thank you very much

[crythias]

So, you're saying that, in order to replicate your experience, we need to copy our information from one computer to a new machine, install FreeTDS, look at our configuration of DropdownFromDB (which isn't native to OTRS) and troubleshoot some random ? thing?

Let's try this again: What do your errors logs say? And don't tell me, some ? thing and don't tell me "Error : Wrong Number of parameter please check settings" Because we have no idea where you encounter this error nor what throws it.

[pedrotavares408]

Sorry ,

No,

To replicate my experience you just have to set one DropdownFromDB in the tickets area with one query with parametrs to one BD in SQL Server.

[crythias]

DropdownFromDB is not free OTRS native code. You will need support from its source.