Tickets Status View Error

[thunter28]

After upgrading to 3.3.1 from 3.2.11, I cannot access the Ticket Status View section. When I select it, I am given the error that is attached to this thread. It looks like a Java Script error, but I do not know how to identify and fix the problem.

Also, I am having random "Error during AJAX communication. Status: error, Error:Script Error when trying to create tickets and use drop down menus. Has anyone else experience these issues?

[thunter28]

I have additional error information on this:

Core.Agent.TableFilters is undefined

(?)()@http://oh1xxxx/otrs/index.pl?Action=Age ... sView:2466
Core.App</TargetNS.Ready/<@http://oh1vsv09/otrs-web/js/js-cache/Co ... 02.js:1281
x.Callbacks/c@http://oh1xxxx/otrs-web/js/js-cache/Com ... 0802.js:33
x.Callbacks/p.fireWith@http://oh1xxxx/otrs-web/js/js-cache/Com ... 0802.js:33
.ready@http://oh1xxxx/otrs-web/js/js-cache/Com ... 0802.js:33
q@http://oh1xxxx/otrs-web/js/js-cache/Com ... 0802.js:33

Can anyone help??

[crythias]

it's asking for cached stuff. you may wish to deletecache.

[thunter28]

This issue was resolved by finding the Module Registration for Status View under SysConfig. Once the settings were restored, the problem went away.

[Wolfgangf]

This issue was resolved by finding the Module Registration for Status View under SysConfig. Once the settings were restored, the problem went away.

same problem here - I checked the module registration and i looks exactly like before - cache also deleted - still same issue
Any idea?

[livukar]

This issue was resolved by finding the Module Registration for Status View under SysConfig. Once the settings were restored, the problem went away.

same problem here - I checked the module registration and i looks exactly like before - cache also deleted - still same issue
Any idea?

I have some problem with ticket view. In my case I have old Kernel/Config/Files/ZZZAuto.pm:

Code: Select all

$Self->{'Frontend::Module'}->{'AgentTicketQueue'} =  {
   'Description' => 'Overview of all open Tickets',
   'Loader' => {
     'CSS' => [
-      'Core.AgentTicketQueue.css'
+      'Core.AgentTicketQueue.css',
+      'Core.AllocationList.css'
+    ],
+    'JavaScript' => [
+      'Core.UI.AllocationList.js',
+      'Core.Agent.TableFilters.js'
     ]
   },

[Wolfgangf]

Ha, in my case also! I compared to another 3.3.3 system and found, that there was an old section in ZZZAuto.pm

Code: Select all

#$Self->{'Frontend::Module'}->{'AgentTicketStatusView'} =  {
#  'Description' => 'Overview of all open tickets',
#  'NavBar' => [
#    {
#      'AccessKey' => 'v',
#      'Block' => '',
#      'Description' => 'Overview of all open Tickets',
#      'Image' => 'overview.png',
#      'Link' => 'Action=AgentTicketStatusView',
#      'Name' => 'StatusView',
#      'NavBar' => 'Ticket',
#      'Prio' => '110',
#      'Type' => ''
#    }
#  ],
#  'NavBarName' => 'Ticket',
#  'Title' => 'Status View'
#};

which I commented out and now it's fine

[andik]

I´m getting the same error.

But i dont know where i have to change something to fix it.

itsm.jpg

[abhijeet]

I solve this error by adding below loader files in Frontend::Module###AgentTicketStatusView

Core.AllocationList.css
Core.UI.AllocationList.js
Core.Agent.TableFilters.js