Office 365 and OTRS notifications

[emanjamin2002]

Hello,

Thank you for the great forum.

I am running into a problem with OTRS notifications.

We moved from Exchange 2010 on premises to Office 365.

I changed the settings for the mail notifications as mentionned by Microsoft but it is not working.

Here is what I've got in the setting for

SMTPTLS
smtp.office365.com
Auth = my email address
Pass = account password on office 365
sendmailnotificationenvelop = existing email address on office 365

Restarted postfix and even restarted the server but still KO

Any ideas or suggestions please ?

Thanks you
Emmanuel

[crythias]

it is not working.

But it should.
But it's not.

Better question: I'm unable to send mail ... the error message is ...
I'm unable to fetch mail/new tickets ... the error message is ...

[emanjamin2002]

Hi,

Yes you are right.

When a ticket is saved, the notification is not send.

Here is an error message.

"syntax error at /opt/otrs//Kernel/System/Email/SMTPTLS.pm line 49, near ")587"

When I got to the file I see :

# get config data
$Self->{FQDN} = $Self->{ConfigObject}->Get('FQDN');
$Self->{MailHost} = $Self->{ConfigObject}->Get('SendmailModule::Host')
|| die "No SendmailModule::Host found in Core::Postmaster";
$Self->{SMTPPort} = $Self->{ConfigObject}->Get('SendmailModule::Port')587;
$Self->{User} = $Self->{ConfigObject}->Get('SendmailModule::AuthUser')
|| die "No SendmailModule::AuthUser found in Core::Postmaster";
$Self->{Password} = $Self->{ConfigObject}->Get('SendmailModule::AuthPassword')
|| die "No SendmailModule::AuthPassword found in Core::Postmaster";
return $Self;

I don't really see the problem line 49 ?

Thanks
Emmanuel

[crythias]

"syntax error at /opt/otrs//Kernel/System/Email/SMTPTLS.pm line 49, near ")587"
$Self->{SMTPPort} = $Self->{ConfigObject}->Get('SendmailModule::Port')587;

Seems like a syntax error to me.

[emanjamin2002]

Hi,

The problem was resolved by :

1. using SMTPS + putting in the email adresse and password for Office 365
AND
2. changing the System email adresse by the one used in Office 365 (which was blocking the sending of new tickets notifications.

thanks.

[reneeb]

"syntax error at /opt/otrs//Kernel/System/Email/SMTPTLS.pm line 49, near ")587"
$Self->{SMTPPort} = $Self->{ConfigObject}->Get('SendmailModule::Port')587;

Seems like a syntax error to me.

Yes, this should be

Code: Select all

$Self->{SMTPPort} = $Self->{ConfigObject}->Get('SendmailModule::Port')  || 587;

[emanjamin2002]

Hello,

yes I also corrected this but still could not have the notification for new tickets.

This is solved now.

Thanks for your help.