Agent Password.

Moderator: crythias

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kalyana1315
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Posts: 171
Joined: 24 Apr 2013, 12:29
Znuny Version: OTRS3.3
Real Name: kalyanachakravarthy M P
Company: TATA Technologies
Location: Pune,India
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Agent Password.

Post by kalyana1315 »

Hi All,

how to Agent password store plain text in database or decrypt password user database.


like customer
Customer::AuthModule::DB::CryptType
. same way agent Auth there is any option OTRS
.
crythias
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Znuny Version: 5.0.x
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Re: Agent Password.

Post by crythias »

Why? Considering people tend to reuse passwords, are you looking to create a problem for your agents?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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kalyana1315
Znuny expert
Posts: 171
Joined: 24 Apr 2013, 12:29
Znuny Version: OTRS3.3
Real Name: kalyanachakravarthy M P
Company: TATA Technologies
Location: Pune,India
Contact:

Re: Agent Password.

Post by kalyana1315 »

crythias wrote:Why? Considering people tend to reuse passwords, are you looking to create a problem for your agents?
we are planing to OTRS agent username and password same credential (same database) use some other application.
crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
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Re: Agent Password.

Post by crythias »

I'd suggest that you consider using one to authenticate as a backend for the other, if possible. OTRS has ability to us an external backend to provide authentication.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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