I am sure this question has been asked before. But how do i use OTRS internally only.
We are not ready to launch our customer portal but we would like to log all our incidents and request on the system and tieing them with customer.
And i also would like to know how to make a new template ticket. right now there are email tickets and phone tickets.. I would also like to add an RFC ticket ( without the ITSM plugin).
I saw this tutorial ... http://blog.otrs.org/2010/11/02/otrs-3- ... templates/ , but this ticket is still a component of a phone ticket ( which some fields are still required)
Can you guys point me to the right direction for my questions above
kind regards,
Superman
OTRS 3.3.1 use without the customer portal ( internal only)
Moderator: crythias