Hi to alla and tks in advance for the support.
I've configured several notification in "Notification Event" on different events :TicketQueueUpdate / TicketCreate / TicketTypeUpdate / TicketStateUpdate
All this notificatin works fine excluded "TicketStateUpdate". It lookis like that the event StateUpdate is not fired in the system
Any suggestion?
In this installation i'm using :
Ubuntu 12.04
OTRS 3.2.9
KIX4OTRS
My Sql 5.5
[SOLVED]Notification Event on StateUpdate don't work
Moderator: crythias
-
ciotola
- Znuny newbie
- Posts: 35
- Joined: 27 Apr 2012, 13:56
- Znuny Version: 3.2.9 /3.3 / 4.0.5
- Real Name: Giampiero
- Company: Atos
- Location: Roma - IT
[SOLVED]Notification Event on StateUpdate don't work
OTRS in several version starting from 3.0
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB
-
ciotola
- Znuny newbie
- Posts: 35
- Joined: 27 Apr 2012, 13:56
- Znuny Version: 3.2.9 /3.3 / 4.0.5
- Real Name: Giampiero
- Company: Atos
- Location: Roma - IT
Re: [SOLVED]Notification Event on StateUpdate don't work
Solved, configuration problem.
OTRS in several version starting from 3.0
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB