Dear Support
When we send the Agent notifications to Agent it includes the body of the Article created but is it possible to add the date and time or date only of that article in the notification.
Thanks & Regards
Aman Walia
In Agent Notifications- Date to be incorporated
Moderator: crythias
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crythias
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Re: In Agent Notifications- Date to be incorporated
Why would this information arrive to an Agent at a date or time that is not the same or reasonably close to the posting?AmanWalia wrote:When we send the Agent notifications to Agent it includes the body of the Article created but is it possible to add the date and time or date only of that article in the notification.
In other words, notifications are sent out immediately upon new article creation. The date and time of sending should be within a minute of creation of the article.
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AmanWalia
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Re: In Agent Notifications- Date to be incorporated
Thanks Crythias.