There is a difference between deploying a custom module/package and making customizations to OTRS.
If you would like to describe what you're attempting to accomplish (end game, not simply attempting to make sense of the documentation), we might be able to help. Also, perhaps help you not recreate the wheel.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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