[SOLVED] Custom dropdown in NewPhoneTicket

[Lubomirsb]

I need an additional dropdown field when creating tickets (NewPhoneTicket) . I need to be filled with all the first names of customers which are in the same company.
Lets say i create a ticket and i choose customer with ID -> Company10
I want my field to be filled with all the firstnames for customers with id - > Company10 .

Thanks !

[crythias]

adapt this: viewtopic.php?f=60&t=17033

[Lubomirsb]

adapt this: viewtopic.php?f=60&t=17033

I did it. Thanks.
Just 2 questions. How i can use the parameter ? When i try to submit the ticket it says "One or more errors occurred!". Can i save dynamic fields values that are not in the database (like in the example populated with Jquery)

[crythias]

You may not be able to save values that are not in the database. (if this is a select/dropdown).
You can change the type of a text input box to a select (or fuzzy search/autocomplete an inputbox).

How to use the parameter? See autocomplete or, for instance, pass a value from a field as a parameter to a url.

[Lubomirsb]

You may not be able to save values that are not in the database. (if this is a select/dropdown).
You can change the type of a text input box to a select (or fuzzy search/autocomplete an inputbox).

How to use the parameter? See autocomplete or, for instance, pass a value from a field as a parameter to a url.

This solved my problem ! Thanks a lot !
Just one last question , the values are in cyrillic and they look like nothing , its all messed up
Any ideas of how i can fix that ?

[crythias]

Any ideas of how i can fix that?

I'm not entirely certain how best to address. It seems like there's an encoding problem somewhere... it's difficult to address ...

What assumptions can be made?
The values that are stored in the database are and are supposed to be cyrillic?
Retrieving the values directly from extdata.pl show poorly?
I don't know if, for instance, this makes any sense (utf-8 everywhere) ...

There's a possibility that there's an encoding problem with the extdata.pl ...

[Lubomirsb]

Any ideas of how i can fix that?

I'm not entirely certain how best to address. It seems like there's an encoding problem somewhere... it's difficult to address ...

What assumptions can be made?
The values that are stored in the database are and are supposed to be cyrillic?
Retrieving the values directly from extdata.pl show poorly?
I don't know if, for instance, this makes any sense (utf-8 everywhere) ...

There's a possibility that there's an encoding problem with the extdata.pl ...

Thank you very much ! This one helped me !

Now i have other question , i put that dropdown in AgentTicketPhone.dtl but i need it for the customer portal , So i did the same in CustomerTicketMessage.dtl .
The problem is that in that dtl there is no CustomerID , how i can get customerID in that dtl ? Any ideas ?

[crythias]

You might try $QData{UserCustomerID} or modify otrs/Kernel/Modules/CustomerTicketMessage.pm in sub _MaskNew to include (maybe?)

Code: Select all

$Param{myCustomerID} = $Self->{UserCustomerID};

and $QData{myCustomerID} in the .dtl

I can't confirm this will work, but it could... on the other hand, I'd probably rather suggest this get created in the server side as the customer isn't going to change his own CustomerID. This would mean creating your own Block in CustomerTicketMessage.pm that looks this up and presents it, rather than relies on javascript.

[Lubomirsb]

You might try $QData{UserCustomerID} or modify otrs/Kernel/Modules/CustomerTicketMessage.pm in sub _MaskNew to include (maybe?)

Code: Select all

$Param{myCustomerID} = $Self->{UserCustomerID};

and $QData{myCustomerID} in the .dtl

I can't confirm this will work, but it could... on the other hand, I'd probably rather suggest this get created in the server side as the customer isn't going to change his own CustomerID. This would mean creating your own Block in CustomerTicketMessage.pm that looks this up and presents it, rather than relies on javascript.

Thanks ! This solved my problem !