Change Responsible of Ticket issue

[memo]

Hi

I wondered if I can make the attachment when I send responsible mail to another guy (as mandatory) like the text?

Kindly find the attachment for more detail.

This is for your kind advice and feedback.

Thanks a lot.

[memo]

Any Updates?!!!

[jojo]

you seem to expect enterprise support level on a community forum.
Please have a look at www.otrs.com for support

By the way: The answer is no

[crythias]

edit the dtl and include the CSS style/class for mandatory. Check view source on a screen for hints.

[memo]

Please illustrate more, as I didn't understand

[crythias]

Please illustrate more, as I didn't understand

Just accept jojo's answer, then.

[memo]

Please illustrate more, as I didn't understand

Just accept jojo's answer, then.

Then what ?!!

[crythias]

jojo says it's not possible. Accept that as an answer, or

modify the Kernel/Output/HTML/Standard/AgentTicketCommon.dtl and look at the code where something else is Mandatory and copy/paste to somewhere that you want to be mandatory. Hint:
label class="Mandatory"

but note this isn't going to help you because it's global for all ticket actions, which is going to be a real pain as every.ticket.action.requires.an.upload.

You cannot do what you want in native code. BUT you can replace AgentTicketResponsible.dtl with AgentTicketCommon.dtl (backup first) and edit *that*.

This won't survive updates.

[memo]

you seem to expect enterprise support level on a community forum.
Please have a look at http://www.otrs.com for support

By the way: The answer is no

Thanks my friend ... accepted

[memo]

jojo says it's not possible. Accept that as an answer, or

modify the Kernel/Output/HTML/Standard/AgentTicketCommon.dtl and look at the code where something else is Mandatory and copy/paste to somewhere that you want to be mandatory. Hint:
label class="Mandatory"

but note this isn't going to help you because it's global for all ticket actions, which is going to be a real pain as every.ticket.action.requires.an.upload.

You cannot do what you want in native code. BUT you can replace AgentTicketResponsible.dtl with AgentTicketCommon.dtl (backup first) and edit *that*.

This won't survive updates.

Thanks my friend for your kind support.