Hello,
How to configure auto response?
Has been set up to receive e-mails ithelp@domain.com. to queue "IT Department".
Once received e-mails, a notification is sent to an agent (to me) successfully
Auto notification <-> Queue's have been set up (including queue "IT Department")
Nevertheless the originator of the e-mail doesn't get notified like "Thanks for your email. A new ticket has been created..........Your email will be answered ASAP"
Thank you an advance!
Auto Response
Moderator: crythias
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Auto Response
Which autoresponse did you apply? autoreply/New Ticket isn't it.
Also, check logs if this is a transport issue.
Also, check logs if this is a transport issue.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
Garik
- Znuny newbie
- Posts: 25
- Joined: 14 Nov 2013, 08:23
- Znuny Version: 3.3.1
- Real Name: KH
- Company: ABTJ
Re: Auto Response
Thank you for you soon rely.
I am using "Autoreply/NewTicket". There is nothing in log file concerning transport issue, SMTP,...
I am using "Autoreply/NewTicket". There is nothing in log file concerning transport issue, SMTP,...
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Auto Response
auto reply/new ticket is for new tickets that are created because the ticket is closed.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
Garik
- Znuny newbie
- Posts: 25
- Joined: 14 Nov 2013, 08:23
- Znuny Version: 3.3.1
- Real Name: KH
- Company: ABTJ
Re: Auto Response
Thank you very much!
I understood the logic of auto apply.
I understood the logic of auto apply.