Edit Ticket and Customer information

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dusansusic
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Edit Ticket and Customer information

Post by dusansusic »

Hi,

may anyone tell me how to add dynamic fields in Ticket and Customer informations which I previously defined?

Where I need to add in sysconfig::Tickets::??? dynamic fields?

Thanks...
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reneeb
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Re: Edit Ticket and Customer information

Post by reneeb »

Ticket -> Frontend::Agent::Ticket::ViewZoom
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dusansusic
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Re: Edit Ticket and Customer information

Post by dusansusic »

I tried but it is not showed...
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jojo
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Re: Edit Ticket and Customer information

Post by jojo »

deleted Caches?
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crythias
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Re: Edit Ticket and Customer information

Post by crythias »

You will only show fields that hold values.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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dusansusic
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Re: Edit Ticket and Customer information

Post by dusansusic »

OK, I have fields which hold values but they are not showed... :shock:
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crythias
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Re: Edit Ticket and Customer information

Post by crythias »

reneeb wrote:Ticket -> Frontend::Agent::Ticket::ViewZoom
dusansusic wrote:I tried but it is not showed...
What did you try? Can you provide screenshots?
did you click the checkbox for Ticket::Frontend::AgentTicketZoom###DynamicField?
Did you click the (+)?
Did you add the key in the first box and 1 in the second box?
Did you spell the Key exactly as you defined your fieldname (case sensitive)?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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dusansusic
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Re: Edit Ticket and Customer information

Post by dusansusic »

I did all as you said...
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