Help to create the custom ticket number

meoukg · Post by **meoukg** » 10 Dec 2013, 14:45

Hi All,

I'd like to customize the default ticket number with the format like below:

YYMMDDXXXX (YY: year ; MM: month ; DD: day ; XXXX: auto increment number)
Example: 1312100001 : it means the first ticket on December 10th, 2013.

Kindly help!

Thanks.

Post by **crythias** » 10 Dec 2013, 15:10

Look at, copy, modify otrs/Kernel/System/Ticket/Number/DateChecksum.pm

meoukg · Post by **meoukg** » 11 Dec 2013, 05:33

crythias wrote:Look at, copy, modify otrs/Kernel/System/Ticket/Number/DateChecksum.pm

Thanks for your help.

But I tried to search on google to understand the content of DateChecksum, but not successful and I don't know the perl code, could you or someone help me to have the code for my ticket number format?

So many thanks.

jojo · Post by **jojo** » 11 Dec 2013, 09:12

you should hire a developer than

Znuny Open Source Ticketsystem

Help to create the custom ticket number

Help to create the custom ticket number

Re: Help to create the custom ticket number

Re: Help to create the custom ticket number

Re: Help to create the custom ticket number