Ticket type drop down

[jhag]

Hi,

First, thanks for a great product. I have one issue, Is it possible to have the ticket "type" drop-down menu in the email reply form or even better right next to the Que drop-down.

Thanks /Joakim

[crythias]

A Type is something that doesn't apply to the customer if an agent changes it, so it probably isn't necessary to change it when corresponding with the customer.
You can add TicketType to ViewNote
Ticket::Frontend::AgentTicketNote###TicketType
This allows you also to record why you changed the type.

[jhag]

A Type is something that doesn't apply to the customer if an agent changes it, so it probably isn't necessary to change it when corresponding with the customer.
You can add TicketType to ViewNote
Ticket::Frontend::AgentTicketNote###TicketType
This allows you also to record why you changed the type.

Hi, okay thank you for your reply. I will look at that.

Is there noway to have the drop-down menu next to the queues drop-down ?

/Joakim

[crythias]

I'm sure if you're enterprising, you might be able to program it, but if you're constantly changing type, you're probably better off using queues and subqueues instead as it's already programmed as you wish.