ActivePerl perlex error "Need Processes"

[venr]

Hello everyone!

Have been consistently seeing the following error logged in the perlex error logs (under \perl\bin folder) since upgrading to OTRS v3.3.1, but can't seem to put a finger on the root cause..

Code: Select all

*** 'E:\OTRS\bin\cgi-bin\index.pl' log message at: 2013/12/11 15:04:57
ERROR: OTRS-CGI-10 Perl: 5.16.1 OS: MSWin32 Time: Wed Dec 11 14:58:17 2013

 Message: Need Processes!

 RemoteAddress: 10.193.165.84
 RequestURI: /otrs/index.pl?Action=Admin

 Traceback (4708): 
   Module: Kernel::System::Ticket::TicketAclProcessData (OTRS 3.3.1) Line: 8021
   Module: Kernel::Output::HTML::NavBarOutputModuleAgentTicketProcess::Run (OTRS 3.3.1) Line: 121
   Module: Kernel::Output::HTML::Layout::NavigationBar (OTRS 3.3.1) Line: 2979
   Module: Kernel::Modules::Admin::Run (OTRS 3.3.1) Line: 37
   Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.1) Line: 863
   Module: PerlEx::Precompiler::e_::otrs::bin::cgi2dbin::index_pl::__ANON__ (unknown version) Line: 41
   Module: (eval) (unknown version) Line: 458
   Module: PerlEx::Precompiler::Execute (unknown version) Line: 458

The OTRS 3.3 installation was done using the zip file (non installer) and seems apparently functional in all respects, so is it an issue worth ignoring or any tips on how to resolve this?

Cheers
Ven

[gwolf]

Same Problem here

/var/log/httpd/error_log

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ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Dec 13 08:22:58 2013

 Message: Need Processes!

 RemoteAddress: 192.168.21.119
 RequestURI: /otrs/index.pl?Action=Admin

 Traceback (23902): 
   Module: Kernel::System::Ticket::TicketAclProcessData (OTRS 3.3.3) Line: 8026
   Module: Kernel::Output::HTML::NavBarOutputModuleAgentTicketProcess::Run (OTRS 3.3.3) Line: 121
   Module: Kernel::Output::HTML::Layout::NavigationBar (OTRS 3.3.3) Line: 2973
   Module: Kernel::Modules::Admin::Run (OTRS 3.3.3) Line: 37
   Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.3) Line: 863
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

OTRS 3.3.3 Update (from 3.2) was done using rpm.

[venr]

I believe this has been recently raised as a bug and a resolution provided below -

http://bugs.otrs.org/show_bug.cgi?id=10436

I can confirm I've patched the indicated files and the error no longer appears in the perl logs anymore.

Cheers
Ven