ERROR : No TicketID is given

Moderator: crythias

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Lubomirsb
Znuny newbie
Posts: 83
Joined: 15 Nov 2013, 15:19
Znuny Version: 4.0.13
Real Name: Lubomir
Company: Expert-M

ERROR : No TicketID is given

Post by Lubomirsb »

Out of the nowhere OTRS started behaving strange.

In the dashboard i see this "This ticket has no title or subject" . When i try to open it says "Error Message: No TicketID is given!" . And its normally because in the URL there is no ticketID , if i try to give it manually in the url it says that i dont have rights (but i have in fact). In the database everything looks fine. From TICKETS -> Status view i can see the subject of the ticket and when i try to open it it says "Message: Insufficient Rights."

Any ideas what might causing this problem ? The last change i did was to run otrs.DeleteCache.pl

Here is the Systemo Log.

Code: Select all

Thu Dec 12 14:09:52 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:09:52 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:09:52 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:09:51 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:09:51 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:09:51 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:09:51 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:09:51 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:09:51 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:09:51 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:09:51 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:09:51 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:09:51 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:09:50 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:09:49 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:09:10 2013	notice	OTRS-CGI-10	Permission denied (UserID: 4 'ro' on TicketID: 539)!
Thu Dec 12 14:09:10 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:09:10 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:09:10 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:08:56 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:08:56 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:08:56 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:08:53 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:08:33 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:33 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:33 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:08:33 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:33 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:33 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:08:33 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:33 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:33 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:08:33 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:33 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:33 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:08:15 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:15 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:15 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:08:14 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:14 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:14 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:08:14 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:14 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:14 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:08:14 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:14 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:08:13 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:07:54 2013	notice	OTRS-CGI-10	Permission denied (UserID: 4 'ro' on TicketID: 539)!
Thu Dec 12 14:07:54 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:54 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:07:54 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:07:16 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:07:16 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:07:16 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:07:15 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:07:14 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:06:53 2013	notice	OTRS-CGI-10	Permission denied (UserID: 4 'ro' on TicketID: 540)!
Thu Dec 12 14:06:53 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:53 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:06:53 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:06:47 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:06:46 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:45 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:06:45 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:06:45 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:45 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:06:45 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:06:45 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:45 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:06:45 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:06:45 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:06:45 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:06:45 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:48 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:48 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:48 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:47 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:46 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:46 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:46 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:46 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:46 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:46 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:46 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:46 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:46 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:46 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:46 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:46 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:46 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:46 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:46 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:37 2013	notice	OTRS-CGI-10	Permission denied (UserID: 5 'ro' on TicketID: 538)!
Thu Dec 12 14:04:37 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:37 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:37 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:12 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:05 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:04:05 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:04:05 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:04:05 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:04:05 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:04:05 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:04:05 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:04:05 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:04:05 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:04:04 2013	notice	OTRS-CGI-10	User: gsmonev authentication ok (REMOTE_ADDR: 79.110.115.100).
Thu Dec 12 14:03:57 2013	notice	OTRS-CGI-10	User: gsmonev authentication with wrong Pw!!! (REMOTE_ADDR: 79.110.115.100)
Thu Dec 12 14:03:43 2013	notice	OTRS-CGI-10	SessionID: '1019eb480d03331fbbc520cae60433d2d8' is invalid!!!
Thu Dec 12 14:03:25 2013	notice	OTRS-CGI-10	Permission denied (UserID: 5 'ro' on TicketID: 540)!
Thu Dec 12 14:03:25 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:03:25 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:03:25 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:03:23 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:03:23 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:03:23 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:03:22 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:03:18 2013	error	OTRS-CGI-10	No TicketID is given!
Thu Dec 12 14:03:10 2013	error	OTRS-CGI-10	No TicketID is given!
Thu Dec 12 14:03:04 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:03:04 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:03:04 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 14:03:04 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:03:04 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:03:03 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 14:03:03 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:03:03 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 14:03:02 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 14:03:01 2013	notice	OTRS-CGI-10	User: gsmonev authentication ok (REMOTE_ADDR: 79.110.115.100).
Thu Dec 12 14:02:55 2013	notice	OTRS-CGI-10	SessionID: '1019eb480d03331fbbc520cae60433d2d8' is invalid!!!
Thu Dec 12 14:02:46 2013	notice	OTRS-CGI-10	SessionID: '1019eb480d03331fbbc520cae60433d2d8' is invalid!!!
Thu Dec 12 14:02:37 2013	notice	OTRS-CGI-10	SessionID: '1019eb480d03331fbbc520cae60433d2d8' is invalid!!!
Thu Dec 12 13:58:03 2013	notice	OTRS-CGI-10	Permission denied (UserID: 4 'ro' on TicketID: 540)!
Thu Dec 12 13:58:03 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:58:03 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 13:58:03 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 13:57:50 2013	error	OTRS-CGI-10	No TicketID is given!
Thu Dec 12 13:57:45 2013	notice	OTRS-CGI-10	Permission denied (UserID: 4 'ro' on TicketID: 540)!
Thu Dec 12 13:57:44 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:57:44 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 13:57:44 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 13:57:39 2013	error	OTRS-CGI-10	No TicketID is given!
Thu Dec 12 13:57:12 2013	error	OTRS-CGI-10	No TicketID is given!
Thu Dec 12 13:57:03 2013	notice	OTRS-CGI-10	Permission denied (UserID: 4 'ro' on TicketID: 539)!
Thu Dec 12 13:57:03 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:57:03 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 13:57:03 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 13:56:55 2013	error	OTRS-CGI-10	No TicketID is given!
Thu Dec 12 13:56:49 2013	error	OTRS-CGI-10	No TicketID is given!
Thu Dec 12 13:56:41 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 13:56:41 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 13:56:41 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:56:41 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 13:56:41 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 13:56:41 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 13:56:41 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 13:56:41 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 13:56:40 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 13:56:40 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 13:56:40 2013	error	OTRS-CGI-10	Need TicketID!
Thu Dec 12 13:56:40 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 13:51:51 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:51 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 13:51:51 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 13:51:51 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 13:51:50 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:50 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:50 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:50 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:50 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:50 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:50 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:50 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:50 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:50 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:50 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:50 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:49 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:49 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 13:51:49 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 13:51:49 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:49 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 13:51:49 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 13:51:49 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:49 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 13:51:49 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 13:51:49 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:49 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 13:51:49 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 13:51:48 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 13:51:47 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:47 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 13:51:47 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 13:51:08 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:08 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:08 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:08 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:08 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:08 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:08 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:08 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:08 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:08 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:08 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:08 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:08 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	No such TicketID (539)!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	No such TicketID (540)!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:02 2013	error	OTRS-CGI-10	No such TicketID (464)!
Thu Dec 12 13:51:01 2013	error	OTRS-CGI-10	Need QueueID!
Thu Dec 12 13:51:01 2013	error	OTRS-CGI-10	No such TicketID (538)!
Thu Dec 12 13:51:01 2013	error	OTRS-CGI-10	No such TicketID (538)!
OTRS 3.3.4 ,Centos 6.5
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crythias
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Re: ERROR : No TicketID is given

Post by crythias »

Check hard drive space and sql table consistency
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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Lubomirsb
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Re: ERROR : No TicketID is given

Post by Lubomirsb »

UPDATE : There is only 1 agent who cant create tickets or view this tickets with no subject and title (he created it). + there was 4-5 sessions with his username in Session management.
All other agents can create and edit tickets !
OTRS 3.3.4 ,Centos 6.5
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crythias
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Re: ERROR : No TicketID is given

Post by crythias »

otrs.DeleteSessions.pl (spelling?)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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Lubomirsb
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Re: ERROR : No TicketID is given

Post by Lubomirsb »

crythias wrote:otrs.DeleteSessions.pl (spelling?)
There is a bigged problem right now. It turns out they are record missing in customer_company (for now only 2).
Is there a full log , like for 48h ? Thisone is only about 1-2 hours...
OTRS 3.3.4 ,Centos 6.5
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crythias
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Re: ERROR : No TicketID is given

Post by crythias »

crythias wrote:Check hard drive space and sql table consistency
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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Lubomirsb
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Re: ERROR : No TicketID is given

Post by Lubomirsb »

crythias wrote:
crythias wrote:Check hard drive space and sql table consistency
Nothing wrong there too.
OTRS 3.3.4 ,Centos 6.5
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Lubomirsb
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Re: ERROR : No TicketID is given

Post by Lubomirsb »

I dont know what caused this but i deleted the problem tickets and now everythings is ok. I hope that this doesnt happen again. Thanks for the help again !
OTRS 3.3.4 ,Centos 6.5
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Lubomirsb
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Re: ERROR : No TicketID is given

Post by Lubomirsb »

The problem appeared again. I am loosing tickets for i dont know what reason ? There was no one at the office , plus no client send us tickets . Any other ideas what might causing this ? I looked in the forums and there were some people with this problem but they didnt solved it ?
OTRS 3.3.4 ,Centos 6.5
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reneeb
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Re: ERROR : No TicketID is given

Post by reneeb »

Any postmasterfilters where you try to move tickets to a non-existant (or invalid) queue? Non-existant or invalid queue as postmaster default queue? Can have a look at the webserver log? You should find stacktraces there.
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crythias
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Re: ERROR : No TicketID is given

Post by crythias »

also duplicate installs of otrs. (dev/testing)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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sandeepraigiri
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Re: ERROR : No TicketID is given

Post by sandeepraigiri »

I have got Solution for this issue:-

I have created a new Queue in OTRS, by following below steps.

1 Get the Supported teams involved
2 Create Email Address
3 Create Queue
4 Create Customer User
5 Create Services & Set SLAs
6 Customer User<->Services
7 Set PostMaster Filters
8 Update Config.pm
9 Update Notifications
10 Reset Password for Queue e-mail id
11 Set PostMaster Mail Account

Note: While adding the email address, please make sure that Queue name should be selected. Alerts should not end in Default Queue
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