Hello everyone,
I setup super agents that has full access to all queues and I want to make certain sub agents(less permissions) to be responsible for certain tickets. Now All i need is to be able to show through the dashboard widgets these tickets. The workflow like this. I have super agents who will assign(make responsible) these tickets to sub agents and then the sub agents, when they are finished, return the responsibilities back to Super agent. And then the Super Agent closes the ticket. All i need is for the sub agents to see the tickets that they are responsible for on their dashboards. Is there any way I can do this? Any help will be appreciated.Thank you.
Show ticket's that Agent is responsible on dashboard
Moderator: crythias
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crythias
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Re: Show ticket's that Agent is responsible on dashboard
per agent queues
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Re: Show ticket's that Agent is responsible on dashboard
Sorry I don't understand. What do you mean by this?crythias wrote:per agent queues
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crythias
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Re: Show ticket's that Agent is responsible on dashboard
They should see "Locked Tickets"nycjr wrote:All i need is for the sub agents to see the tickets that they are responsible for on their dashboards.
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Re: Show ticket's that Agent is responsible on dashboard
Yeah after they are locked. But I would want them to see the tickets they are responsible for before locking them down. Is there a way?
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crythias
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Re: Show ticket's that Agent is responsible on dashboard
Not really, unless the queues are dedicated to the agents.nycjr wrote:Yeah after they are locked. But I would want them to see the tickets they are responsible for before locking them down. Is there a way?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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