INVALID SESSION !

[skydark007]

Well, every time I get in the system and try to make any changes or click any menu within the system back to the login screen the following error appears:

Invalid session. Please login again.

I wonder what setting I should do to fix this.

Use OTRS 3.3 on Linux Debian Squeeze.

[crythias]

check OTRS logs. /var/log/syslog, apache error log, etc.

Also, is this a new install or did you upgrade?

[skydark007]

Installed.

The error that appears is al this:

Code: Select all

Dec 19 13:40:44 CAU-MJ OTRS-CGI-17[7559]: [Notice][Kernel::System::AuthSession::DB::CheckSessionID] SessionID: 'w43z5izy7JUR0nfK9ov9HrQnxJgQStz2' is invalid$
Dec 19 13:40:51 CAU-MJ OTRS-CGI-17[7557]: [Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (Method: sha256, REMOTE_ADDR: 192.$
Dec 19 13:41:03 CAU-MJ OTRS-CGI-17[7559]: [Notice][Kernel::System::AuthSession::DB::CheckSessionID] RemoteIP of '6fcisXMd5RnWvhNBMTz4wdoU0lxQdxEc' (192.168.$
Dec 19 13:41:03 CAU-MJ OTRS-CGI-17[7559]: [Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 6fcisXMd5RnWvhNBMTz4wdoU0lxQdxEc.

[crythias]

If your sessionID is invalid it's because it's invalid.
That means that it's not being stored or referenced.

It could be crashed tables. It could be configuration changes in how sessions are stored.

[skydark007]

And how can I fix this?

[crythias]

You can check logs for tables crashing.

Basically, there aren't any easy answers until you know the cause. The causes are usually inability to write to the table, if it's a database issue, or to the filesystem, if the sessions are handled by filesystem. That is something you'd know better than I. By default, and because you're still asking, it's probably the database. You'd have to check your tables and logs for more information.

Probably also, you're using mysql, so viewtopic.php?f=62&t=23171

[skydark007]

It is error tables is not!
I took the test and all are without error, thought it was mysql, already uninstalled and installed it a couple of times altogether!
I do not know what more I can do!

[crythias]

I'm sorry. Me, neither.

[skydark007]

rs, Thanks for the help, I'll keep looking!

[crythias]

Kernel/System/AuthSession/DB.pm:

Code: Select all

    if ( !$Data{UserID} || !$Data{UserLogin} ) {
        $Self->{SessionIDErrorMessage} = 'Session invalid. Please log in again.';
        $Self->{LogObject}->Log(
            Priority => 'notice',
            Message  => "SessionID: '$Param{SessionID}' is invalid!!!",
        );
        return;
    }

If you want more information, change the message:

Code: Select all

            Message  => "SessionID: '$Param{SessionID}' is invalid!!! I got ID:$Data{UserID} and UserLogin:$Data{UserLogin}",

[wurzel]

Hi,

deleting all caches in browser often helps for me.

Flo