[SOLVED] Remove Pending date field & CustomerID

[slowstuff]

I am trying to remove the "Pending Date (for pending* states):" and "CustomerID" fields. We do not use pending tickets and the Customer is already listed on the ticket, in our case CustomerID is redundant. I have already set the pending state to invalid, but I can not find a way to remove these fields.

I searched and found this viewtopic.php?f=62&t=7230 but I have no idea what the solution means, and would rather just switch it off in the config if possible.

Thanks.

[crythias]

CustomerID is a required field. You can change the dtl to make the field hidden, but it still needs a value. CustomerUserID (login) is one part. CustomerID (usually: department, company, or email address) is another part. It allows for "grouping" of related customers.

The link you showed allows for the pending dates to be hidden unless a pending state is chosen. You can use the code or remove the pending date code from the appropriate dtl if you wish.

[slowstuff]

Unfortunately I just took over helpdesk admin, our CustomerID's were not setup correctly, so everyone has a unique ID. I may change that so we can group ticket by department, but I would still like to hide the field to make the interface as clean as possible.

Thanks for the quick response.

[skullz]

I think you can hide the field..maybe like this..
Go to the template file e.g AgentTicketPhone.dtl (you may want to do this at Custom directory), comment the label and change field class to Hidden

Code: Select all

<label for="CustomerID">$Text{"CustomerID"}:</label>
                    <div class="Field">
                        <input type="text" name="CustomerID" id="CustomerID" value="$QData{"CustomerID"}" class="W75pc"/>
                    </div>
                    <div class="Clear"></div>

TO

Code: Select all

<!-- <label for="CustomerID">$Text{"CustomerID"}:</label>  -->
                    <div class="Hidden">
                        <input type="text" name="CustomerID" id="CustomerID" value="$QData{"CustomerID"}" class="W75pc"/>
                    </div>
                    <div class="Clear"></div>

good luck

[slowstuff]

Thanks for the info skullz. I was able to add style="display: none;" to the div on fields I wanted to remove.