Hello,
I added new state types through database.
but i am still not able to see the state types in drop down in the AdminState - change window.
is there anything else dat needs to be done???
Aditi
Adding New State Types
Moderator: crythias
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Adding New State Types
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Last edited by crythias on 20 Dec 2013, 15:43, edited 1 time in total.
Reason: Split topic because original topic was too old.
Reason: Split topic because original topic was too old.
Re: Adding New State Types
don't add State Types!
Add new States via Admin Interface. Without developing new functionality you can not use new state types
Add new States via Admin Interface. Without developing new functionality you can not use new state types
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com