Show customer company data on ticket zoom

[vs845]

As the subject states, I'd like to find a way to display company customer data on the ticket zoom page.

I work for an MSP where we provide services to a number of other companies, whose employees submit tickets directly to us. We have no need for a customer user for each of their employees, only company information such as office address, main phone number, etc.

Here's my current setup: a customer emails our helpdesk, OTRS picks it up, postmaster filter looks at their email domain and inserts the ticket into the queue for the company they work for and sets X-OTRS-CustomerNo to the customerid of their company.

Now, when I look at the details for that ticket, under Ticket Information it shows the correct customer ID. However there's no information under Customer Information. I assume that area is meant for customer user information.

What modifications do I need to make to have this show the information I need? I have no problem poking around in the code, which I did for a couple hours already, but I don't quite understand the bigger picture of how everything works together.

Thanks

[reneeb]

Did you enable CustomerCompany support? Add

Code: Select all

$Self->{CustomerUser}->{CustomerCompanySupport} = 1;

to your Kernel/Config.pm

[vs845]

Yes, it still doesn't show any information under Customer Information.

[crythias]

Yes, it still doesn't show any information under Customer Information.

It should show company information if: CustomerID of customer = CustomerID of Company (case sensitive)
and
Company has fields filled.

[vs845]

I have the postmaster filter set X-OTRS-CustomerNo as the customer ID. In ticket zoom I can see that it sets the customer ID correctly and I can see the tickets in customer information center, but there's still no customer information. The customer company fields are filled.