Install OTRS in a folder other than /opt/otrs

[nkamkar]

Hello all

I hope you are well. I am an OTRS newbie and I want to install it on our Debian server. It is a dedicated server and I have root access. However, I do not wish to install it under default location of /opt/otrs. Instead, I want to install it under a subdomain like "support.example.com/helpdesk". Is this possible?

I have replaced /opt/otrs with "support.example.com/helpdesk" in every file of the source code, but then I cannot easily run the installer. I have to go to "support.example.com/helpdesk/bin/cgi-bin/installer.pl" which starts the installer, but then I cannot go to other steps, clicking on the links does nothing.

Can anyone help please?

Regards

Nima

[reneeb]

The domain is independent from the location in the filesystem. Install OTRS in /opt/otrs and tell Apache to point the subdomain to that location...

[nkamkar]

Thanks for your reply reneeb.

I know I can do that. The main reason for me was ease of backup. The backup jobs run per domain and backup everything under each domain (using Plesk). Plesk backup cannot access /opt. So I need to run backup jobs on my own or write a script or a cron job to copy things over to where Plesk can back up and so on.

If I could install it all under my domain, life would be so much simpler for me. So is it not possible to install it elsewhere?

Regards

Nima

[reneeb]

Sure, you can install it whereever you want. You have to set

Code: Select all

 $Self->{Home} = '/your/real/path';

in your Kernel/Config.pm. That's it... Please note that it is recommended that the OTRS directory is the home directory of the otrs user.

[nkamkar]

Thanks Reneeb

it has to be more than just $Self->{Home} in Config.pm file. For starters, I also changed the otrs.conf file which we copy into /etc/apache2 folder. Either way, I am getting HTTP 500 server error. There are around 370 lines amongst all the files where /opt/otrs is explicitly used in the code.

Any ideas???

[crythias]

etc/apache2/conf/otrs.conf
the otrs user's home directory
Config.pm

This usually covers most of them.

[reneeb]

Thanks Reneeb

it has to be more than just $Self->{Home} in Config.pm file. For starters, I also changed the otrs.conf file which we copy into /etc/apache2 folder. Either way, I am getting HTTP 500 server error.

You should find more about those errors in your webserver log.

There are around 370 lines amongst all the files where /opt/otrs is explicitly used in the code.

Around 200 lines is in translation files -> no need to change anything
Around 110 lines in documentation (either POD or files like Changes.md or UPGRADING.md)
Around 30 lines in .spec files needed to build packages for OS distributions.

There are only few lines left.

<OTRS_HOME>/scripts/apache2-perl-startup.pl -> I forgot those four lines as I use a different setup (nginx + starman). But you already changed that file.
<OTRS_HOME>/Kernel/Config.pm -> The line I already mentioned.

You should post the error messages from the webserver logs.