OTRS Stopped Pulling in Tickets

Moderator: crythias

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mallesh
Znuny newbie
Posts: 16
Joined: 20 Jun 2011, 16:42
Znuny Version: 3.0.11
Real Name: Mallesh Kalsure
Company: QLogy Management Services Pvt.Ltd.Pune
Location: Pune,Maharashtra,India

OTRS Stopped Pulling in Tickets

Post by mallesh »

hello friends,
again i am facing mail fetch error , crontab running but mails are not fetching.
below is my error when cron command run mannully.

Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in pattern match (m//) at /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm line 78.
Malformed UTF-8 character (character 0xffff) in substitution (s///) at /opt/otrs/Kernel/System/Ticket/Article.pm line 215.
Malformed UTF-8 character (character 0xffff) in substitution (s///) at /opt/otrs/Kernel/System/Ticket/Article.pm line 215.
Malformed UTF-8 character (character 0xffff) in substitution (s///) at /opt/otrs/Kernel/System/Ticket/Article.pm line 1625.
Malformed UTF-8 character (character 0xffff) in substitution (s///) at /opt/otrs/Kernel/System/Ticket/Article.pm line 1625.
Malformed UTF-8 character (character 0xffff) in substitution (s///) at /opt/otrs/Kernel/cpan-lib/Mail/Address.pm line 68.
Malformed UTF-8 character (fatal) at /opt/otrs/Kernel/cpan-lib/Mail/Address.pm line 69.

My Config.pm is allready setup.

$Self->{'DefaultCharset'} = 'utf-8'

this is issue comes in earlly morning by today in back days OTRS is working fine not at any issue.

Thanks in Adavance
Last edited by crythias on 27 Dec 2013, 11:15, edited 1 time in total.
Reason: Topic split because old topic was old
Mallesh Kalsure
System Administrator
OTRS 3.0.11 ITSM. (upgrade 2.4.9 to 3.0.11)
Locked