[SOLVED] How to change Age to Create in Search view?

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yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

[SOLVED] How to change Age to Create in Search view?

Post by yuri0001 »

Hi!
In Dashboard, QueueView, StatusView and EscalationView I can change or add Create (date & time of ticket creation) in ticket list via SysConfig.
But I can't do it in search result view.
In previous versions (before 3.3.x) I could do it by replacing variable in .dtl file, but now I can't. :(
How can I do it any way?
Last edited by yuri0001 on 30 Dec 2013, 12:46, edited 1 time in total.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: How to change Age to Create in Search view?

Post by yuri0001 »

I found how to do it. :o
SysConfig in Ticket -> Frontend::Agent -> DefaultOverviewColumns - I add Created in this table.
My last attempt where in 3.3.0 beta - there where the comment for this parameter:
General ticket data shown in the dashboard widgets. Possible settings: 0 = Disabled, 1 = Enabled. Note that TicketNumber can not be disabled, because it is necessary.
For this reason I'll not see there.
Now it's look as:
General ticket data shown in the ticket overviews (fall-back). Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default. Note that TicketNumber can not be disabled, because it is necessary.
Sorry.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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