Ticket Creation is too slow if i use many dynamic fields

[williamrobert1983]

Hi ,

I have created about more then 50 dynamic fields in AgentTicketEmail module for some purpose. I filled the values in all dynamic field and created ticket.

But, it will take long time to create ticket ( around 20 sec ) . How we can make it faster to create ticket ?

Please advice me

Thanks lot.

William

[crythias]

Don't do that ...

Besides, if you have 50 possible fields to fill out just to create a ticket, you're probably making life a bit too hard for your users.

You can edit the DTL template to not refresh dynamic fields.

[williamrobert1983]

How to edit the DTL template to not refresh dynamic fields?

give me some sample.. i am using AgentTicketEmail.dtl file.

thanks,

William

[crythias]

For each field that updates ajax-wise, you'll see something like this:
$('#ServiceID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewEmailTicket'), 'AJAXUpdate', 'ServiceID', ['TypeID', 'Dest', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' $Data{"DynamicFieldNamesStrg"}]);

These affect dynamic fields when that specific field is checked.

unfortunately, it's not so easy with dynamic fields themselves:

Code: Select all

<!-- dtl:block:DynamicField -->
                    <div class="Row Row_DynamicField_$QData{"Name"}">
                        $Data{"Label"}
                        <div class="Field">
                            $Data{"Field"}
                        </div>
                        <div class="Clear"></div>
                    </div>
<!-- dtl:block:DynamicField -->

This is provisioned from Kernel/Modules/AgentTicketEmail.dtl (and others likeit)

Code: Select all

                $DynamicFieldHTML{ $DynamicFieldConfig->{Name} } =
                    $Self->{BackendObject}->EditFieldRender(
                    DynamicFieldConfig   => $DynamicFieldConfig,
                    PossibleValuesFilter => $PossibleValuesFilter,
                    Value                => $Value,
                    Mandatory =>
                        $Self->{Config}->{DynamicField}->{ $DynamicFieldConfig->{Name} } == 2,
                    LayoutObject    => $Self->{LayoutObject},
                    ParamObject     => $Self->{ParamObject},
                    AJAXUpdate      => 1, #update field on change?
                    UpdatableFields => $Self->_GetFieldsToUpdate(), #which fields to update?
                    );

which, theoretically means you could comment at least the last two keys.

Note that if you do this, you can't use dynamic fields with ACLs, including dependent dynamic fields.

[williamrobert1983]

Ok. Thanks crythias.. i will check it..


William