bulk action issue

Moderator: crythias

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madhoos
Znuny newbie
Posts: 23
Joined: 31 Oct 2012, 09:02
Znuny Version: otrs3.1.11
Real Name: Madhu
Company: personal

bulk action issue

Post by madhoos »

hi,

i am facing a small issue. observed recently.

issue is on the bulk action, when i am trying to do any bulk action at the owner option earlier it used to be Balnk (-), where now by default it is coming with one particular agent. if i disable that agent it is fine.

Please suggest what may be the issue. recently i updated few packages after that only i observe this issue.


thanks in advance !!!

Regards,
Madhu
crythias
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Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: bulk action issue

Post by crythias »

bulk actions generally lock the ticket to the person doing the action.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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