Default action after ticket is closed succesfully

[bitos]

Hello OTRS friends,

Quick question that I can't seem to find the anwser to by googling it or going through the documentation.

After you close a ticket (successfully) throug a note, OTRS automatically opens the "New Phone Ticket" view.
Is there a way to quickly change this default action? I would prefer to go to Ticket Zoom for that closed ticket instead.

Thanks!

[Lubomirsb]

index.pl?Action=AgentPreferences and there see "Screen after new ticket"

[bitos]

Hi, Thanks for your reply, but that's not it.

I've set that to TicketZoom, but it looks like OTRS goes back to the previous screen before changing the ticket state in the note.
(For example, Sometimes it sends me back to index.pl?Action=AgentTicketStatusView)