[SOLVED] Parameter for Dynamic Field

[JoelQ]

I am working on an Android application that create tickets for an OTRS server. Everything works fine except for a user input value that needs to be added to a dynamic field of the ticket.

Below is an example of how the values of the ticket is added (Android Java side).

Code: Select all

	request.addProperty("UserLogin", soapUsername);
				request.addProperty("Password", soapPass);
				Hashtable<String, String> ticket = new Hashtable<String, String>();
				ticket.put("Title", subject);
				ticket.put("CustomerUser", email);
				ticket.put("CustomerID", "soapwebnologin");
				ticket.put("QueueID", "3");
				ticket.put("State", "open");
				ticket.put("PriorityID", "1");
				ticket.put("Lock", "unlock");
				ticket.put("OwnerID", "2");
			
				request.addProperty("Ticket", ticket);
		
				Hashtable<String, String> article = new Hashtable<String, String>();
				article.put("Subject", subject);
				article.put("Body", complaint);
				article.put("ContentType", "text/plain; charset=utf8");
				request.addProperty("Article", article);

Now, a TelephoneNumber dynamic field is created in Ticket Settings ->Dynamic Fields (OTRS dashboard). What is the parameter for the TelephoneNumber dynamic field that should be called on the Java side? I tried the one below but it seems to be incorrect.

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Hashtable<String, String> ticketDynamicField = new Hashtable<String, String>();
				ticketDynamicField.put("DynamicField_TelephoneNumber", telnum);
				request.addProperty("DynamicFieldObject", ticketDynamicField);

Can anyone please enlighten me on this? Thank you in advance.

[JoelQ]

Any idea or hint that might help?

[crythias]

Not really sure ... but, given that ticket is referencing either a table or a method, and article, much the same, there isn't an analog for ticketDynamicField.

there's DynamicFieldValue and DynamicField (Kernel/System/xxxx)

viewtopic.php?f=53&t=16009#p77686

[JoelQ]

I found the solution.

Code: Select all

Hashtable<String, String> ticketDynamicField = new Hashtable<String, String>();
			
	ticketDynamicField.put("Name", "TelephoneNumber");
	ticketDynamicField.put("Value", telnum);
	request.addProperty("DynamicField", ticketDynamicField);

Thank you.