Translation issue for ticket types

[Gunjan]

Hi,

I have added translation for ticket types in de_Custom.pm file but the changes are not reflecting in the values of ticket type. Please Help me!

Thanks & Regards,
Gunjan

[reneeb]

Please do not open several threads for the same topic... This is the original one: viewtopic.php?f=62&t=23451
Sorry, I misread the title. I thought it's still the same issue.

Ticket types cannot be translated... So that would need some development (e.g. https://github.com/OTRS/otrs/blob/rel-3 ... m.dtl#L104

Code: Select all

<p class="Value" title="$QData{"Type"}">$QData{"Type"}</p>

to

Code: Select all

<p class="Value" title="$QData{"Type"}">$Text{"$Data{"Type"}"}</p>

)

[Gunjan]

It means if I create a new ticket, ticket types will not be translated there?

[reneeb]

Yes, see https://github.com/OTRS/otrs/blob/rel-3 ... e.pm#L2188 -> translation is turned off...

[Gunjan]

and if I change this Translation to 1 in the .pm file then what will happen?

[reneeb]

Yes, for that case. But in other cases (like AgentTicketZoom) - no.

[Gunjan]

Hi,

When I made changes earlier in AgentTicketPhone.pm, it worked for me at the time of creating new ticket. I mean, I was able to see the translation of ticket types! but now after installing some add ons, I am not able to see the translation of ticket types at the time of creation. Translation is visible in AgentticketZoom window, but not at the time of creating new ticket! It would be helpful if you can tell me the reason. Thanks in advance!

regards,
Gunjan

[reneeb]

The reason is that a new AgentTicketPhone was installed by an add-on. So you have to change it again (and create a package yourself)...