Dynamic fileds update cannot be displayed on webui

[silkgoat]

Hi,

I extended our otrs system using dynamic fileds. I created a drop-down filed with to values: waiting_for_customer, waiting_for agent.
I created the two modules to change these fields on the webUI.

In our old OTRS (3.0.1 I used freetextfields) it worked. After I updated our OTRS (3.2.10) and rewrite the modules using dynamic fields it does not.
One module is for displaying a menu button 'ChangeWait' and the other is for 'togle' the state.
Kernel/Output/HTML/TicketMenuWait.pm (it displays the button and sends http://blahblahblah/?Action=AgentTicket ... ate=<agent or customer>)
Kernel/Modules/AgentTicketWait.pm (it updates the database with the new value)

When I click on the button, it changes the value_text in dynamic_field_value table but the change isn't displayed on the webUI.
I tried to add a note and change the dynamic filed. The database wasn't changed (the value remaind the same (i set ut up with changewait earlier) in dynamic_field_value table), but it displayed correctly on the webUI.

Did I miss something?
Can you help me?

Here are the modules:
http://pastebin.com/SBUE6LWH
http://pastebin.com/YEXq70vj

[reneeb]

You have to clear the cache for the updated ticket. See the various methods of Kernel/System/Ticket.pm for sample code...

[silkgoat]

Hi,

Thank you reneeb. If I use bin/otrs.DeleteCache.pl it works.
I trid to find how to delete the updated item from the cache, but as I see I need a cachekey value.
I found the changes (when I reloaded the page after delectecache) in a cachefile under the var/tmp/CacheFileStorable/CacheInternalTicket/ folder. But how can i get the key?

I added this line to both of the modules, but it didn't solve the problem:

Code: Select all

$Self->{TicketObject}->_TicketCacheClear( TicketID => $Param{Ticket}->{TicketID} );

Can you help?

Regards,
Robert

[crythias]

Don't manipulate the database table. Use the API.

[silkgoat]

Hi crythias,

I tried to find a function which ccan be used for this update but I couldn't find any using this site: http://dev.otrs.org/cvs/.

Can you help me how can I update a dynamic value using the ticketid and the dynamicfiled name?

Regards,
Robert

[crythias]

For each file in Kernel/System
perldoc file.

[silkgoat]

Hi,

So i found something. Just tell me if I'm on the right way.

in Kernel::System::DynamicField::Backend

Code: Select all

my $Success = $BackendObject->ValueSet(
                   DynamicFieldConfig => $DynamicFieldConfig,      # complete config of the DynamicField
                   ObjectID           => $ObjectID,                # ID of the current object that the field
                                                                   # must be linked to, e. g. TicketID
                   Value              => $Value,                   # Value to store, depends on backend type
                   UserID             => 123,
               );

Regards,
Robert

[silkgoat]

Hi,

Ok, $BackendObject->ValueSet was the key.

Thank You all!

Regards,
Robert